Frequently asked questions

How long is shipping?

Express shipping is 1-2 business days & Standard shipping is 2-4 business days which could vary upon a holiday.

Where is my tracking number?

All tracking numbers are emailed once they are assigned please check your inbox and spam folder.

What are your business hours?

Business Hours are 9am-6pm Monday-Friday (phone) & 24 hour (email).

How can I do exchange/refunds?

No exchanges or refunds on orders.

What grade of Hair is this?

Our grades range from 6A-10A.

What's the best hair to purchase?

All of our collections are great; however our RAW collection is very popular.

What origins of hair do you carry?

Brazilian, Peruvian, Malaysian, Cambodian, Russian, Philippines, Indonesian

Is this Virgin Hair?

Yes 100% Virgin Hair

What is virgin Hair?

Our hair is sourced directly from the country of origin without adding any chemicals.

What's your Instagram?


Where you located?

Baltimore, Maryland

Where do you ship?

We ship worldwide.

What’s the difference between a front lace wig and a full lace wig?

The front lace wig is made with a 13X4 frontal. Our full lace wig is made with a 360 frontal making it more versatile.

How long does your hair last?

All collections will last up to a year with proper care our best collections will last longer (4 years).

Do you guys offer wholesale?

Yes, we do offer wholesale for more info email milanlookluxurycollection@gmail.com

Are the knots bleach?

We do not bleach knots we have no idea how much bleach to use to match your complexion.

Do your frontals or closures come pre-plucked?

Our frontals or closures do not come pre-plucked we have no idea how much hair to pluck to match your natural hair line.