Frequently asked questions

How long is shipping?


Express shipping is 1-2 business days & Standard shipping is 2-4 business days which could vary upon a holiday.




Where is my tracking number?


All tracking numbers are emailed once they are assigned please check your inbox and spam folder.




What are your business hours?


Business Hours are 9am-6pm Monday-Friday (phone) & 24 hour (email).




How can I do exchange/refunds?


No exchanges or refunds on orders.




What grade of Hair is this?


Our grades range from 6A-10A.




What's the best hair to purchase?


All of our collections are great; however our RAW collection is very popular.




What origins of hair do you carry?


Brazilian, Peruvian, Malaysian, Cambodian, Russian, Philippines, Indonesian




Is this Virgin Hair?


Yes 100% Virgin Hair




What is virgin Hair?


Our hair is sourced directly from the country of origin without adding any chemicals.




What's your Instagram?


@milanlookluxurycollection




Where you located?


Baltimore, Maryland




Where do you ship?


We ship worldwide.




What’s the difference between a front lace wig and a full lace wig?


The front lace wig is made with a 13X4 frontal. Our full lace wig is made with a 360 frontal making it more versatile.




How long does your hair last?


All collections will last up to a year with proper care our best collections will last longer (4 years).




Do you guys offer wholesale?


Yes, we do offer wholesale for more info email milanlookluxurycollection@gmail.com




Are the knots bleach?


We do not bleach knots we have no idea how much bleach to use to match your complexion.




Do your frontals or closures come pre-plucked?


Our frontals or closures do not come pre-plucked we have no idea how much hair to pluck to match your natural hair line.